ESSMA interviewed Carlos Carvalho, he’s in charge of the Operations Department at Estádio do Dragão. Furthermore, he’s the Security Manager at FC Porto.

ESSMA interviewed Mafalda Magalhães, FC Porto’s Museum Director. Her daily tasks involve coordinating all the departments and, together with a work team, performing the operational management of FC Porto’s Museum.

ESSMA interviewed Teresa Santos, Quality & Environment Manager at FC Porto about sustainability at Estádio do Dragão. Together with her colleagues, they monitor the energy and water consumption as well as control legislation on a daily basis. Furthermore, they plan and monitor actions and provide continuous training in social responsibility and environment areas in order to change the club’s behaviour and act responsibly.

ESSMA interviewed Bas Schnater, Fan Engagement & CRM Coordinator at AZ Alkmaar, about CRM, fan engagement and data gathering.

Mandy Lane (Director at Live Tourism) and Jonathan Waite (Supporter Liaison Officer at Tottenham Hotspur FC) presented the Visit Football stadium assessment programme during our Fan Experience Workshop.

Together with representatives from the Premier League Clubs, Live Tourism developed the Premier League VisitFootball Stadium Assessment Programme, which had the objective of assessing and improving all stadiums in the Premier League in terms of Fan Experience. VisitFootball has a small team of dedicated employees who visit the Premier League stadiums on a regular basis and give them a score (and in a later phase recommendations) based on the fan experience in their stadium.

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