At the core of stadium’s profitability stands the operational and hospitality aspect of the stadium. Improvement of these components can be a leverage on stadium revenues and customer satisfaction. Last decade, both new and renovated stadiums took some huge steps in this component of the stadium industry, which enables them to share their knowledge and best practices.
ESSMA delivers the Operations & Hospitality knowledge towards members through:
In order to share best practices, ESSMA provides workshops and tours to gain in practice examples on Operations & Hospitality such as customer service, catering, VIP services,… Participate to one of the tailored ESSMA Stadium Tour’s to get full insights in these topics.
The ESSMA Summit allows you to participate to specific workshops, please consult here the examples of Olympique De Marseille, Spartak Moscow , Valencia CF.
Ask ESSMA is an online service where ESSMA provides high responsiveness on individual questions of members on Operations and Hospitality. The 'Ask ESSMA' tool will transfer your question directly to our Operations & Hospitality Experts in order to get a complete tailor-made reply.
Join the ‘X-manager’ is a personalized education track that gives you a practical insight into operations before, on and after ‘match day’. This individual program is offered to a limited number of members on annual base, please consult the ESSMA staff for your specific interest.